Author Index

A

  • Aali, Samad Analyzing the customer engagement value in the relationship lifecycle: A case study of Hiweb ADSL company subscribers [Volume 11, Issue 22, 2020, Pages 231-255]
  • Abbasi, Abbas The role of family members in family purchase decisions [Volume 11, Issue 22, 2020, Pages 381-405]
  • Adel, Zahra An Analysis of How Specific Factors and Barriers Affect the Strategy of Companies to Enter International Markets Using the Method of Structural Equation Modeling: A Case Study of Companies Trading in Dried Fruits [Volume 11, Issue 21, 2019, Pages 141-161]
  • Afsharkezemi, Mohamdali Improvement of customer response prediction in direct marketing by neural networks [Volume 11, Issue 22, 2020, Pages 355-379]
  • Agahi, Hossein Pathology of Exports in the Iranian Agricultural Sector [Volume 11, Issue 21, 2019, Pages 209-245]
  • Ahadi, Rezvan A CRM process maturity model emphasizing the supply chain capabilities: A case study of the organic agricultural products supply chain [Volume 11, Issue 22, 2020, Pages 333-353]
  • Akbari, Mohsen The Impact of Copycat Brand on Copycat Avoidance: the Moderating Role of Consumer Ethics [Volume 11, Issue 21, 2019, Pages 1-23]
  • Alhosseini Almodarresi, Seyed Mahdi The effects of attributes, consequences and values in the form of a cognitive structure on behavioral intentions [Volume 11, Issue 22, 2020, Pages 283-303]
  • Ali Bazaee, Ghasem Classification of the herbal medicine market from the perspective of customer health and appropriate strategies [Volume 11, Issue 22, 2020, Pages 81-100]
  • Alibeygi, Amirhossein Pathology of Exports in the Iranian Agricultural Sector [Volume 11, Issue 21, 2019, Pages 209-245]
  • Aligholi, Mansoureh The Patterns of Non-oil Exports of the Country Affected by Exchange Rate Fluctuation [Volume 11, Issue 21, 2019, Pages 91-113]
  • Alinezhad, Alireza Evaluation of Product Distribution Performance in the Green Supply Chain [Volume 11, Issue 22, 2020, Pages 1-24]
  • Arbabi Yazdi, Negar The effect of consumer innovativeness on green consumption behavior [Volume 11, Issue 22, 2020, Pages 55-80]
  • Asgharizadeh, Ezzatollah Presenting a Model for the Coordination of Business Service Triads: A Study of the Iranian Automotive Industry Based on the Grounded Theory [Volume 11, Issue 21, 2019, Pages 295-320]
  • Azimi, Hossein The effect of consuming experience on consumer-based brand equity (CBBE): A case study of famous smartphone brand clients in the city of Zanjan [Volume 11, Issue 22, 2020, Pages 149-176]
  • Azizollahy, Akram The effect of consuming experience on consumer-based brand equity (CBBE): A case study of famous smartphone brand clients in the city of Zanjan [Volume 11, Issue 22, 2020, Pages 149-176]

B

  • Badie Zadeh, Ali Designing a Model to Manage the Experience of Banking Service Customers [Volume 11, Issue 21, 2019, Pages 247-268]
  • Bahrami, Aida The Impact of Store Atmosphere and Service Convenience on Repurchase Behavior by the Mediation of Consumer Satisfaction in Retail Chain Stores [Volume 11, Issue 21, 2019, Pages 163-180]
  • Bahrami, Fereshteh Presenting the Pattern of Competition in Free Trade Zones [Volume 11, Issue 21, 2019, Pages 181-207]
  • Bamdad Soofi, Jahanyar A CRM process maturity model emphasizing the supply chain capabilities: A case study of the organic agricultural products supply chain [Volume 11, Issue 22, 2020, Pages 333-353]
  • Baradaran, Ataa'ollah The Patterns of Non-oil Exports of the Country Affected by Exchange Rate Fluctuation [Volume 11, Issue 21, 2019, Pages 91-113]
  • Bavi, Belghies The Impact of Logistic, Port and Infrastructural Services on the Transit Services Satisfaction Studied through the Importance-Performance Analysis: A Case Study of Arvand Free Trade Zone [Volume 11, Issue 21, 2019, Pages 25-43]
  • Behrouz Heris, Ali Analyzing the customer engagement value in the relationship lifecycle: A case study of Hiweb ADSL company subscribers [Volume 11, Issue 22, 2020, Pages 231-255]

D

  • Darjani, Abbas The Impact of Copycat Brand on Copycat Avoidance: the Moderating Role of Consumer Ethics [Volume 11, Issue 21, 2019, Pages 1-23]
  • Dehghani Soltani, Mahdi The impact of organizational memory on the development of new products in knowledge-based companies [Volume 11, Issue 22, 2020, Pages 177-196]
  • Dezfoulian, Hamidreza The optimal network design for knowledge sharing in a supply chain for horizontal integration [Volume 11, Issue 22, 2020, Pages 101-128]

E

  • Ebrahimi, Abdolhamid Analyzing the customer engagement value in the relationship lifecycle: A case study of Hiweb ADSL company subscribers [Volume 11, Issue 22, 2020, Pages 231-255]
  • Ebrahimi, Seyed Abbas The Impact of Store Atmosphere and Service Convenience on Repurchase Behavior by the Mediation of Consumer Satisfaction in Retail Chain Stores [Volume 11, Issue 21, 2019, Pages 163-180]
  • Ebrahimi Delavar, Fateme Developing a model for trust in the social commerce by investigating the impact of the quality of social websites in the tourism industry [Volume 11, Issue 22, 2020, Pages 25-54]
  • Ebrahimpour Azbari, Mostafa The Impact of Copycat Brand on Copycat Avoidance: the Moderating Role of Consumer Ethics [Volume 11, Issue 21, 2019, Pages 1-23]
  • Emailpour, Hasan Explaining the purchase pattern of utilitarian products: A case study of discount chain stores [Volume 11, Issue 22, 2020, Pages 197-229]
  • Esfidani, Mohammad Rahim Presenting a Model to Investigate the Factors Affecting CLV: A Case Study of Melli Bank Branches in Challus [Volume 11, Issue 21, 2019, Pages 69-89]
  • Eskandari, Hassan Analyzing the customer engagement value in the relationship lifecycle: A case study of Hiweb ADSL company subscribers [Volume 11, Issue 22, 2020, Pages 231-255]

F

  • Fathi, Hanieh The effects of increasing and decreasing discount strategies on purchase intention and the analysis of the role of limited quantity and time pressure: A case study of Sharvand chain stores [Volume 11, Issue 22, 2020, Pages 257-281]

G

  • Gharecheh, Manizeh Marketing Knowledge Management Functions on Empowering Competitive Advantages [Volume 11, Issue 21, 2019, Pages 403-425]
  • Ghazinoori, Soroush A CRM process maturity model emphasizing the supply chain capabilities: A case study of the organic agricultural products supply chain [Volume 11, Issue 22, 2020, Pages 333-353]
  • Goli, Fatemeh Achievement of loyalty in the online environment through brand acceptability: A case study of the customers of Tejarat Bank [Volume 11, Issue 22, 2020, Pages 305-331]

H

  • Haddadian, Alireza The effect of consumer innovativeness on green consumption behavior [Volume 11, Issue 22, 2020, Pages 55-80]
  • Haji Karimi, Abbas Ali Marketing Knowledge Management Functions on Empowering Competitive Advantages [Volume 11, Issue 21, 2019, Pages 403-425]
  • Hamidizadeh, Mohammad Reza Marketing Knowledge Management Functions on Empowering Competitive Advantages [Volume 11, Issue 21, 2019, Pages 403-425]
  • Heshmati, Ebrahim Designing a Model to Manage the Experience of Banking Service Customers [Volume 11, Issue 21, 2019, Pages 247-268]
  • Heydari, Seyed Abbas Classification of the herbal medicine market from the perspective of customer health and appropriate strategies [Volume 11, Issue 22, 2020, Pages 81-100]
  • Hosseini, Faride Sadat The effects of attributes, consequences and values in the form of a cognitive structure on behavioral intentions [Volume 11, Issue 22, 2020, Pages 283-303]

J

  • Jahangiri, Ali The Impact of Logistic, Port and Infrastructural Services on the Transit Services Satisfaction Studied through the Importance-Performance Analysis: A Case Study of Arvand Free Trade Zone [Volume 11, Issue 21, 2019, Pages 25-43]
  • Jami Pour, Mona Developing a model for trust in the social commerce by investigating the impact of the quality of social websites in the tourism industry [Volume 11, Issue 22, 2020, Pages 25-54]

K

  • Karimizadeh Shvani, Fatemeh Presenting the Pattern of Competition in Free Trade Zones [Volume 11, Issue 21, 2019, Pages 181-207]
  • Karrari, Habib Presenting a Model for the Coordination of Business Service Triads: A Study of the Iranian Automotive Industry Based on the Grounded Theory [Volume 11, Issue 21, 2019, Pages 295-320]
  • Khalili, Javad Evaluation of Product Distribution Performance in the Green Supply Chain [Volume 11, Issue 22, 2020, Pages 1-24]
  • Kordnaeej, Asadollah Investigating the Impact of Barriers to Customers' Switching on Their Loyalty: A Case Study of Mellat Bank Customers in Tehran [Volume 11, Issue 21, 2019, Pages 115-140]

M

  • Mazarei, Sajad The effect of social support and affective commitment on customer's citizenship behavior and customer turnover intention [Volume 11, Issue 22, 2020, Pages 129-148]
  • Mesbahi, Maryam The impact of organizational memory on the development of new products in knowledge-based companies [Volume 11, Issue 22, 2020, Pages 177-196]
  • Mohammadian Yazd, Roghaye Service Marketing Agility, Conceptualization and Scale Development [Volume 11, Issue 21, 2019, Pages 347-371]
  • Motallebi, Sima Improvement of Business Performance by Enhancing the Productivity and Profitability of Production Lines [Volume 11, Issue 21, 2019, Pages 321-345]
  • Mousavi, Monica Explanation of the Compulsive Buying Behavior [Volume 11, Issue 21, 2019, Pages 269-294]

N

  • Nazari, Fariba Investigating Customer Relationship Management Based on the Knowledge of Customer Response and Providing a Model to Increase Sales: A Case Study of the Branches of Tarma Café-Museum [Volume 11, Issue 21, 2019, Pages 373-402]
  • Nazari, Mohsen The effects of increasing and decreasing discount strategies on purchase intention and the analysis of the role of limited quantity and time pressure: A case study of Sharvand chain stores [Volume 11, Issue 22, 2020, Pages 257-281]
  • Nejadfathi, Azra Investigating Customer Relationship Management Based on the Knowledge of Customer Response and Providing a Model to Increase Sales: A Case Study of the Branches of Tarma Café-Museum [Volume 11, Issue 21, 2019, Pages 373-402]
  • Nematizadeh, Sina Improvement of customer response prediction in direct marketing by neural networks [Volume 11, Issue 22, 2020, Pages 355-379]
  • Nikbakht, Amin The role of family members in family purchase decisions [Volume 11, Issue 22, 2020, Pages 381-405]

O

  • Olfat, Laya A CRM process maturity model emphasizing the supply chain capabilities: A case study of the organic agricultural products supply chain [Volume 11, Issue 22, 2020, Pages 333-353]

P

  • Pashazadeh, Yousef An Analysis of How Specific Factors and Barriers Affect the Strategy of Companies to Enter International Markets Using the Method of Structural Equation Modeling: A Case Study of Companies Trading in Dried Fruits [Volume 11, Issue 21, 2019, Pages 141-161]
  • Pezeshki, Fereshteh The effects of attributes, consequences and values in the form of a cognitive structure on behavioral intentions [Volume 11, Issue 22, 2020, Pages 283-303]

R

  • Rahimi Nik, Azam Explaining the purchase pattern of utilitarian products: A case study of discount chain stores [Volume 11, Issue 22, 2020, Pages 197-229]
  • Rezaeirad, Mostafa Explanation of the Compulsive Buying Behavior [Volume 11, Issue 21, 2019, Pages 269-294]
  • Rojuee, Morteza The effect of consumer innovativeness on green consumption behavior [Volume 11, Issue 22, 2020, Pages 55-80]

S

  • SadeghiMoghadam, Mohammadreza Presenting a Model for the Coordination of Business Service Triads: A Study of the Iranian Automotive Industry Based on the Grounded Theory [Volume 11, Issue 21, 2019, Pages 295-320]
  • Saeednia, Hamid Reza Designing a Model to Manage the Experience of Banking Service Customers [Volume 11, Issue 21, 2019, Pages 247-268]
  • Saeida Ardekani, Saeid The effects of attributes, consequences and values in the form of a cognitive structure on behavioral intentions [Volume 11, Issue 22, 2020, Pages 283-303]
  • Salehi, Seyedeh Seronaz Marketing Knowledge Management Functions on Empowering Competitive Advantages [Volume 11, Issue 21, 2019, Pages 403-425]
  • Samouei, Parvaneh The optimal network design for knowledge sharing in a supply chain for horizontal integration [Volume 11, Issue 22, 2020, Pages 101-128]
  • Shafiee Roodposhti, Meysam Presenting the Pattern of Competition in Free Trade Zones [Volume 11, Issue 21, 2019, Pages 181-207]
  • Shahabi, Elahe Investigating the Impact of Barriers to Customers' Switching on Their Loyalty: A Case Study of Mellat Bank Customers in Tehran [Volume 11, Issue 21, 2019, Pages 115-140]
  • Shahmoradi, Mohana Pathology of Exports in the Iranian Agricultural Sector [Volume 11, Issue 21, 2019, Pages 209-245]
  • Shahtahmasbi, Esmaeil The effect of social support and affective commitment on customer's citizenship behavior and customer turnover intention [Volume 11, Issue 22, 2020, Pages 129-148]
  • Sherej Sharifi, Azita Classification of the herbal medicine market from the perspective of customer health and appropriate strategies [Volume 11, Issue 22, 2020, Pages 81-100]
  • Sohrabi, Rouhollah Explanation of the Compulsive Buying Behavior [Volume 11, Issue 21, 2019, Pages 269-294]

T

  • Tabataba’i-Nasab, Seyed Mohammad Service Marketing Agility, Conceptualization and Scale Development [Volume 11, Issue 21, 2019, Pages 347-371]
  • Taheri, Ghazale Developing a model for trust in the social commerce by investigating the impact of the quality of social websites in the tourism industry [Volume 11, Issue 22, 2020, Pages 25-54]
  • Toopa Esfandiari, Fatemeh Presenting a Model to Investigate the Factors Affecting CLV: A Case Study of Melli Bank Branches in Challus [Volume 11, Issue 21, 2019, Pages 69-89]
  • Torabi, Fatemeh Explaining the purchase pattern of utilitarian products: A case study of discount chain stores [Volume 11, Issue 22, 2020, Pages 197-229]

V

  • Vedadi, Ahmad Explaining the purchase pattern of utilitarian products: A case study of discount chain stores [Volume 11, Issue 22, 2020, Pages 197-229]

Y

  • Yazdani, Naser Achievement of loyalty in the online environment through brand acceptability: A case study of the customers of Tejarat Bank [Volume 11, Issue 22, 2020, Pages 305-331]

Z

  • Zakipour, Mehdi Improvement of customer response prediction in direct marketing by neural networks [Volume 11, Issue 22, 2020, Pages 355-379]
  • Zandieh, Mostafa Improvement of Business Performance by Enhancing the Productivity and Profitability of Production Lines [Volume 11, Issue 21, 2019, Pages 321-345]
  • Zarei, Azim The Impact of Store Atmosphere and Service Convenience on Repurchase Behavior by the Mediation of Consumer Satisfaction in Retail Chain Stores [Volume 11, Issue 21, 2019, Pages 163-180]
  • Zarepour, Zainab Investigating the Impact of Barriers to Customers' Switching on Their Loyalty: A Case Study of Mellat Bank Customers in Tehran [Volume 11, Issue 21, 2019, Pages 115-140]