To evaluate the impact of knowledge management marketing on the banking industry performance of Iran

Document Type : Research Paper

Authors

Abstract

The purpose of this study is to detect the relationship between marketing knowledge management (MKM) and organizational performance and the relationship between the factors of performance. A quantitative methodology is adopted in which a model is developed, and hypotheses are stated, in order to examine the proposed. A highly structured questionnaire is developed and distributed to a sample of managers and assistant director in bank. The 110 questionnaires are returned; the number of valid and usable questionnaires is 98. Results from the study show that there are a significant positive correlation between MKM components and performance organization. In addition, the results showed that the market and finacial have the greatest and lest impact on the on the performance organization, consecutively. This result shows important to have a scientific approach to the marketing problem and its position in improvement of the banking industry performance. So that marketing knowledge management affects market, customer and financial performance.

Keywords


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