Explanation of Commercial Metaverse Components on Customers' Mental image, Attitudes, and Purchase Intention

Document Type : Research Paper

Authors

1 Assistant Professor, department of business management & IT management, payame noor university, Tehran, Iran.

2 master of business administration, allameh amini university, mazandaran, iran, Mazandaran, Iran.

3 PhD student in psychology, Department of Psychology and Educational Sciences, Persian Gulf International Campus (Qeshm), University of Tehran, Iran.

4 Assistant Professor, Department of Business Management & IT Management, Payame Noor University, Tehran, Iran

10.22034/jbar.2025.22176.4482

Abstract

Extended Abstract
Introduction: This research conducted with the aim of studying the relationship between the components of global virtual space such as blockchain, virtual reality, and artificial intelligence and their effect on the attitude to advertisements, brand attitude, mental image, and consumer purchase decisions in emerging markets. In fact, the global virtual space is a hypothesis of the future of the Internet, which consists of decentralized and stable online 3D virtual environments. An environment that is considered as a new market in developed countries. This electronic market in virtual reality creates a new platform for both parties (buyer and seller) in a business. The performance of users and consumers in this market can be overshadowed by online advertising. The impact of virtual reality as a delivery channel is in its early stages, but it may already be influencing the way organizations and vendors plan their strategies. Creating an online store in accordance with the standards of a real store gives the consumer the feeling that he will have a safe purchase with ease. Virtual space allows consumers around the world to test and view products virtually in the shortest time, which can increase conversion rates and customer satisfaction. In addition, virtual reality offers new opportunities for advertising and branding. Virtual reality allows businesses to communicate dynamically and online with their consumers, employees and business partners in an innovative and interactive way, and allows businesses to create new models. Experience business and income generation.
Methodology: In terms of purpose, it is applied, descriptive, and experimental. To collect data, a questionnaire with 21 questions was used, whose face validity was verified using expert opinion, its construct validity using factor analysis, and finally, its reliability validity using a composite reliability tool. 210 potential customers visiting major Snowa Company stores in Tehran were selected using convenience sampling, and the research hypotheses were tested using the structural equation modeling technique.
Discussion and Results: The findings of the research showed that the capabilities of Farajhan components have a positive and significant effect on the capabilities of the mental image, attitude towards advertisements and brands, and the consumer's purchase intention. In virtual reality, you can design various virtual stores, from famous brands to emerging stores with innovative goods and products. In addition, advanced data analysis and interactions in metaverse environments allow companies to better understand consumer behavior and optimize their marketing and sales strategies. This platform also provides new opportunities for cooperation and technology development. In general, the virtual reality of the world helps businesses to achieve higher productivity, more innovation and better interaction with the global market. which effectively helps their growth and competitiveness in the digital era. Virtual reality and artificial intelligence have the potential to improve effectiveness and the blockchain platform has the potential to improve trust and transparency in product marketing, which can lead to a more positive attitude toward consumer purchase intent among users in an emerging market. This emerging technology affects digital consumer behavior by creating new markets and attracting comprehensive investments. The role of consumer behavior in marketing is important. Businesses must be able to talk to consumers and identify their needs and expectations. Understanding the needs of consumers in the supply of consumer goods is one of the advantages of this global environment. Because the role of consumer behavior in marketing has become very prominent in businesses today.
Conclusion: Research investigated the role of metaverse virtual space components on consumer purchasing decisions in emerging markets in order to become more aware of the importance of the unknown extraterrestrial world. The high level of interaction between consumers and users and employees of a company or brand in this environment is much more dynamic than a physical space, so the speed of data transfer and the possibility of new experiences can give business owners more knowledge in understanding consumer behavior. The coordination of marketing in the metaverse and the real world effectively helps to advance business marketing goals. Subtle advertising is one of the keys to increasing business prosperity in the metaverse world. Using the power of virtual reality, brands can create immersive experiences that engage consumers, build stronger relationships, and increase sales. The findings show that the use of this innovative technology can cause the development and growth of small economies and emerging brands with the lowest cost and the highest profitability. At the same time, it speeds up the speed and accuracy and the amount of time spent on the purchasing decision process in the consumer.

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