Liquidity risk management and customer participation in providing liquidity of Bank

Document Type : Research Paper

Authors

1 PhD student in production and operations management, Faculty of Economics, Management and Accounting, Yazd University, Yazd, Iran

2 Associate Professor and member of the faculty of Industrial Management, Faculty of Economics, Management and Accounting, Yazd University, Yazd, Iran

3 Assistant Professor and Faculty Member of Industrial Management Department, Faculty of Economics, Management and Accounting, Yazd University, Yazd, Iran

Abstract

Due to the complexity of the socio - economic environment, there is always doubt about those issues. In this regard, intuitionistic fuzzy sets used as a powerful tool in describing the ambiguous and imprecise information considering the membership and non-membership degrees. According the importance of intuitionistic fuzzy sets, in this study, it has been tried to determine bank liquidity supply factors in order to reduce liquidity risk and its management in the Tejatat bank. So, all factors affecting the decision of customers to deposit and receive loans are identified, and in the intuitionistic environment, the importance of each factor was extracted. The study population consisted of all managers, deputies and experts active in the management units of the Iran's Tejarat bank.  to achieve study goal, first using content analysis method, the factors affecting customers ' participation in bank liquidity were identified and then the importance of each factor was extracted by using multi - attribute decision making in intuitionistic fuzzy environment. the results indicate that among the factors affecting customers, decision to deposit in the bank, Social Deposits Profit Rate, community index, customer experience, speed and accuracy in service delivery and employee engagement with customers are placed in first and fifth priorities. Also, among the factors affecting customers' decision to receive loans and facilities from the Tejarat bank, the number of bounced checks, customer income, customer experience, and customer ownership status and installment value were considered the most important factors.   

Keywords

References

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Journal of Business Administration Researches
Volume 12, Issue 23
November 2020
Pages 115-146

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