تدوین الگوی شبکه‎سازی در بخش خدمات

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت دولتی، دانشگاه پیام نور، تهران، ایران

2 دانشیار گروه مدیریت، دانشگاه پیام‎نور، تهران، ایران

3 استاد گروه مدیریت، دانشگاه پیام‎نور، تهران، ایران

4 استادیار گروه مدیریت، دانشگاه پیام‎نور، تهران، ایران

10.29252/bar.2020.13787.3476

چکیده

شبکه‎سازی برای رهبرانی که دنیا را با دیدی نظام‌مند می‌بینند به استراتژی محبوبی تبدیل شده است و متخصصان در بسیاری از زمینه‌ها، از جمله رهبری سازمانی، برای حل یا بهبود مشکلات اجتماعی پیچیده از راه‌حل‌های مبتنی بر شبکه استفاده می‌کنند. توسعه تئوری رهبری شبکه‎ای در دانشگاه‎ها منجر به ارتباط منسجم و نظام­یافته لایه‎ها و سطوح مختلف دانشگاه گردیده و از توسعه جزیره‎ای دانشگاه جلوگیری خواهد کرد. پژوهش با رویکرد کیفی، با استفاده از استراتژی تئوری مفهوم‎سازی داده‎بنیاد به طراحی الگوی رهبری شبکه­ای در بخش خدمات پرداخته است. با 12 نفر از مدیران اجرایی دانشگاه پیام‎نور در سطوح مختلف و به روش نیمه­ساختاریافته مصاحبه و متون مصاحبه در سه مرحله کدگذاری باز، محوری و انتخابی مورد تجزیه­وتحلیل قرار گرفت. در نتیجه این تجزیه­وتحلیل 179 مفهوم، 17 مقوله و 8 قضیه شناسایی گردید که تشکیل‎دهنده مدل نهایی پژوهش مبتنی بر مدل پارادایمی استراوس و کوربین هستند. نتایج پژوهش نشان ­می­دهد که رهبری شبکه‎ای به­مثابه مقوله محوری و در تعامل با شبکه­گونی پیرامونی، کنش‎های فردی و سازمانی، زیرساخت­نرم و سخت و نوآوری فرآیند و خدمت، باعث تعالی شبکه دانشگاه می­شود. با توجه به مؤلفه‎های اصلی رهبری شبکه‎ای شامل کسب دانش، مهارت و نگرش شبکه‎ای، توصیه می‎شود طراحی و تدوین برنامه‎های مدون و منظمی برای ایجاد و پرورش این مؤلفه‎ها در بین کارکنان دانشگاه از قبیل برگزاری کارگاه‎های آموزشی و عملیاتی و همایش‎های علمی در دستور کار مدیران و اعضای هیأت علمی دانشگاه قرار گیرد.

کلیدواژه‌ها


عنوان مقاله [English]

Networking pattern in the service section

نویسندگان [English]

  • Rouhollah Sharifi 1
  • Hasan Alvedari 2
  • Reza Rasouli 3
  • Mohammad Montazeri 4
1 PhD student in Public Administration, Payame Noor University, Tehran, Iran
2 Associate Professor, Department of Management, Payame Noor University, Tehran, Iran
3 Professor, Department of Management, Payame Noor University, Tehran, Iran
4 Assistant Professor, Department of Management, Payame Noor University, Tehran, Iran
چکیده [English]

Networking has become a popular strategy for leaders who view the world in a systematic way, and experts in many fields, including organizational leadership, use network-based solutions to solve or improve complex social problems. The development of network leadership theory in universities will lead to a coherent and systematic relationship between different layers and levels of the university and will prevent island development. This research has designed by using a qualitative approach a network leadership model in the service sector, using the data conceptualization strategy of the Foundation. In this regard, 12 executives of Payame Noor University at different levels were analyzed through semi-structured interviews and interview texts in three stages of open, axial and selective coding. As a result of this analysis, 179 concepts, 17 categories and 8 theories were identified that form the final research model based on the Strauss and Corbin paradigm model. The results of the study show that network leadership as a central category and in interaction with the surrounding network, individual and organizational actions, soft and hard infrastructure and innovation of process and service, causes the excellence of the university network. Due to the main components of network leadership, including the acquisition of knowledge, skills and network attitude, it is recommended to design and develop well-organized and well-organized programs to create and cultivate these components among university staff, such as holding Educational and operational workshops and scientific conferences should be on the agenda of university administrators and faculty members.

کلیدواژه‌ها [English]

  • Network
  • Leadership
  • Network Leadership
  • Grounded theory
  • Service Sector
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