نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشیار، گروه مدیریت بازرگانی، دانشکده مدیریت و حسابداری، دانشگاه شهیدبهشتی، تهران، ایران
2 دانشیار، گروه مدیریت بازرگانی، دانشکده مدیریت و حسابداری دانشگاه شهیدبهشتی، تهران، ایران
3 دانشجوی دکتری، گروه مدیریت بازرگانی، دانشکده مدیریت و حسابداری، دانشگاه شهیدبهشتی، تهران، ایران
چکیده
کلیدواژه‌ها
موضوعات
عنوان مقاله [English]
نویسندگان [English]
EXTENDED ABSTRACT
Introduction
Customer satisfaction is the most decisive factor in marketing success; therefore, companies and organizations must correctly identify and understand the needs, tastes and expectations of their customers so that they can produce a product with maximum value and deliver it to Effectively price, distribute and promote. In general, accurate understanding of consumer behavior, especially at the moment of final selection of products, can help companies in making major decisions and achieve the organization's high goals. The purpose that led to this research was to design some patters through which the factors and how to persuade buyers in industrial marketing can be achieved. These patterns obtained by conducting research on small and medium-sized companies that buy food machinery in Afghanistan. In order to be able to provide the most appropriate machines to this target market by using that pattern, in order to satisfy these buyers, it is possible to penetrate this market as much as possible for the manufacturers of food production machines in the country of origin (Iran) to be provided.
Methodology
This research was conducted qualitatively and using the data method of the Glazer Foundation. The reason why the foundation data method was used in this research was that there was no appropriate pattern for the target community that was addressed and that there were not many patterns in the field of persuasion in general in industrial marketing. Therefore, it seems that there is a need to present three patterns in this field. Based on this, first the interview questions were designed in line with the main research questions. Then the statistical sample was selected in a selective way and according to different branches of food industry. By identifying the communication channels, the interview with these producers was provided, and the interviews continued until theoretical saturation was reached.
Result and discussion
By analyzing the data obtained from these interviews, it became clear that six main factors have a key influence on persuading buyers in the food industry machinery market in Afghanistan. These six factors include; The first factor is the cost, which includes all the costs that a person has to identify, choose, compare products to purchase and use, repairs and parts. This factor is mentioned by all the activists as an important factor. The second factor is reliability. This factor represents the things that make the machinery supplier a trusted image in the minds of the users of these products. The third factor is the technology used in these machines and the simplicity of its use. Ease of use and no need for foreign experts are important factors in this factor. The fourth factor is expertise, that the supplier of the machines in question has sufficient expertise in all fields related to the production of these machines. The fifth factor is the complete elimination of the need. in such a way that it can provide a complete set of machines needed to produce the desired food. It means that the company can meet its zero to hundred needs for machines from one supplier. The sixth and last factor is geographical distance. This factor was more common in food producers who were engaged in production in Herat city. Ease of access to machinery suppliers and communication has been one of the important factors in this factor.
Conclusion
This research can claim to add to the scope of knowledge in two major areas; The first field of research is about persuasion in industrial marketing. This can have various reasons, but it seems that there are stronger reasons to pay more attention to industrial marketing. The size of the market, the amount of expertise required for better performance in this sector, much bigger results in case of success, high costs in case of failure, etc., these are all reasons that make it reasonable for researchers to pay attention to industrial marketing. The second area that makes our research valuable is working on the target society, which has been less worked on, and on the other hand, because it is one of the important markets for the export of Iranian goods, the information obtained from it is also scientific. And it will be very valuable in terms of market needs. In general, industrial marketing has received less attention than consumer marketing. The results of this research can be useful both for the buyers of these machines in Afghanistan and for the manufacturers of food industry machines in any country that intends to export these goods to Afghanistan.
کلیدواژه‌ها [English]
)