1- Ahmad, A.&Al-Hawari, M. (2014). Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users. Journal of Services Marketing. Vol. 28, No.7, pp. 538-546.
2- Alhosseini Almodarresi, S. M. & Mohammadi, F. (2016). Online Shopping sand Consumers Values. Journal of Business Administration Researches, Vol. 8, No. 15, pp. 59-82.
3- Anderson, R. E., & Srinivasan, S. S. (2003). E-satisfaction and e-loyalty: a contingency framework. Psychology and Marketing, Vol. 20, No. 2, pp. 123-138.
4- Ariff, M. S. M., Yun, L. O.,& Zakuan, N. (2013). The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking. Procedia-Social and Behavioral Sciences. Vol, 81, pp. 469-473.
5- Attafar, A., & Mansouri, H. (2011). Model of Improving Customer Loyalty in Electronic Stores. New Marketing Resesrch Journal, No. 3, pp. 163-145.
6- Baldinger, A. & Rubinson, J. (1996). Brand Loyalty: The Link between Attitude and Behavior. Journal of Advertising Research.Vol. 36, No. 6, pp: 22- 35
7- Barclay, D., Higgins, C.,& Thompson, R. (1995). The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technology Studies. Vol. 2, No. 2, pp. 285-309.
8- Blut, M., Frennea, C. M., Mittal, V., & Mothersbaugh, D. L. (2015). How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis. International Journal of Research in Marketing.
9- Bressolles, G., Durrieu, F., & Senecal, S. (2014). A consumer typology based on e-service quality and e-satisfaction. Journal of Retailing and Consumer Services. Vol, 21, No, 6, pp. 889-896.
10-Cassel, C. Hackl, P.,& Westlund, A. H. (1999). Robustness of partial least-squares method for estimating latent variable quality structures. Journal of Applied Statistics. Vol. 26, No. 4, pp. 435-446.
11-Diamantopoulos, A.,& Siguaw, J. A. (2006). Formative versus reflective indicators in organizational measure development: a comparison and empirical illustration. British Journal of Management. Vol. 17, No. 4, pp. 263-282.
12-Diamantopoulos, A.,& Winklhofer, H. M. (2001). Index construction with formative indicators: an alternative to scale development. Journal of Marketing Research. Vol. 38, No. 2, pp. 269-277.
13-Durmuş, B., Ulusu, Y.,& Erdem, S. (2013). Which Dimensions Affect Private Shopping e-customer Loyalty?Procedia-Social and Behavioral Sciences. Vol, 99, pp. 420-427.
14-Elkhani, N., Soltani, S., & Jamshidi, M. H. M. (2014). Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites. Journal of Air Transport Management, 37, 36-44.
15-Fassnacht, M.,& Köse, I. (2007). Consequences of Web‐based service quality: Uncovering a multi‐faceted chain of effects. Journal of Interactive marketing. Vol, 21, No, 3, pp. 35-54.
16-Giovanis, A. N., & Athanasopoulou, P. (2014). Gaining customer loyalty in the e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust. International Journal of Technology Marketing,Vol, 9, No, 3, pp. 288-304.
17-Grandon, E. E.,& Pearson, J. M. (2004). Electronic commerce adoption: an empirical study of small and medium US businesses.Information & management. Vol, 42, No, 1, pp. 197-216.
18-Grewal, R., Cote, J. A.,& Baumgartner, H. (2004). Multicollinearity and measurement error in structural equation models: implications for theory testing. Marketing Science. Vol. 23, No. 4, pp. 519-529
19-Grönroos, C. (1996). Relationship marketing: strategic and tactical implications.Management decision. Vol, 34, No, 3, pp. 5-14.
20-Ha, S., & Stoel, L. (2012). Online apparel retailing: roles of e-shopping quality and experiential e-shopping motives. Journal of Service Management, Vol. 23, No. 2, pp. 197-215.
21-Hair, J. F., Ringle, C. M. & Sarstedt, M. (2011). PLS-SEM Indeed a silver bullet.Journal of Marketing Theory & Practice. V0l. 19, No. 2, pp. 135-147.
22-Hamidizadeh, M., Hajkarimi, A. & Naeji, M. J. (2011). Designing and Explaining the Model of Persistent Customer Loyalty in e-Commerce: A Study in the e-Retailer’s Web Sites. New Marketing Resesrch Journal, Vol. 1, No. 3, pp. 79-92.
23-Hoffman, D. L.,& Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: conceptual foundations.The Journal of Marketing: Vol. 60, No. 3, pp. 50-68.
24-Hsu, F. M., Chen, T. Y., Fan, C. T., Lin, C.M., & Chiu, C.M. (2015). Factors affecting the satisfaction of an online community for archive management in Taiwan. Program: electronic library and information systems, 49(1), 46-62.
25-Iranmanesh, M., Sharifian, E. & Ghareman Tabrizi, K. (2017). Factors Affecting Football Players Loyalty to Sports Apparel Brands: A Case Study of the Premier League of Iran. Journal of Business Administration Researches, Vol. 8, No. 16, pp. 1-15.
26-Karimi Alavijeh, M. R. & Afsharnejad, M. (2017). The Relationship between Lifestyle and Purchasing of the Newly-Built Flat. Journal of Business Administration Researches, Vol. 5, No. 15, pp. 133-163.
27-Khan, S. A., Liang, Y., & Shahzad, S. (2015). An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China. Journal of Service Science and Management, 8(03), 291.
28-Kim, D.J., Ferriin, D.L., Rao, H.R. (2008). A Trust-Based Consumer Decision Making Model in Electronic Commerce: The Role of Trust and Perceived Risk and Their Antecedents, Journal of Decision Support System, Vol, 8, pp 544-564.
29-Kim, J., Jin, B., & Swinney, J. L. (2009). The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Services, Vol. 16, No. 4, pp. 239-247.
30-Lee, G.G., & Lin, H.F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail & Distribution Management, 33(2), 161-176.
31-Lewis, B. R.,& McCann, P. (2004). Service failure and recovery: evidence from the hotel industry.International Journal of Contemporary Hospitality Management. Vol, 16, No, 1, pp. 6-17.
32-Li, H. & Suomi, R. (2009). A proposed scale for measuring e-service quality.International Journal of u-and e-Service, Science and Technology. Vol, 2, No, 1, pp. 1-10.
33-Lin, C., & Lekhawipat, W. (2014). Factors affecting online repurchase intention. Industrial Management & Data Systems, 114(4), 597-611.
34-Lin, G. T. &Sun, C.C. (2009). Factors influencing satisfaction and loyalty in online shopping: an integrated model.Online information review. Vol, 33, No, 3, pp. 458-475.
35-Luo, H., Han, X., Wang, J., & Liu, L. (2015). The moderating effect of perceived quality of logistics services and gender in the relationship between trust, satisfaction and repurchase intention in E-commerce. Paper presented at the Service Systems and Service Management (ICSSSM), 12th International Conference on.
36-Maxham III, J. G. (2001). Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions.Journal of Business Research. Vol, 54, No, 1, pp. 11-24.
37-Miller, J. L., Crighead C. W., &Karwan, K. R. (2000). Service recovery: a framework and empirical investigation.Journal of operations Management. Vol, 18, No, 4, pp. 387-400.
38-Oliver, R.L. (1999). Whece Customer Loyalty. Journal of Marketing. Vol, 63, pp. 33-34.
39-Oliveira, P., Roth, A. V. & Giland, W. (2002). Achieving competitive capabilities in e-services.Technological Forecasting and Social Change. Vol, 69, No, 7, pp. 721-739.
40-Parasuraman, A.,Zeithaml A. V.,& Malhotra, A. (2005). E-servqual: A Multiple-item scale for assessing Electronic Service Quality, Journal of Service Research. Vol, 7, No, 3, pp. 213-233.
41-Razak, N. S. A., Marimuthu, M., Omar, A., &Mamat, M.(2014). Trust and Repurchase Intention on Online Tourism Services among Malaysian Consumers.Procedia-Social and Behavioral Sciences. Vol, 130, pp. 577-582.
42-Rezaee, D., Kordnaeej, A. & Moshabki, A. (2016). The Analysis of Perceived Value, Relationship Quality and Customer Loyalty in Banking Industry in Iran. Journal of Business Administration Researches, Vol. 8, No. 15, pp. 21-38.
43-Safa, N. S. & Ismail, M. A. (2013). A customer loyalty formation model in electronic commerce.Economic Modelling. Vol, 35, pp. 559-564.
44-Seyed Naghavi, A. & Shakiba Jamalabad, G. (2011). Pattern of Identifying Factors Affecting Formation Process of Customer Loyalty in Electronic Stores. Public Management Resesrches, Vol. 4, No. 12, pp. 95-110.
45-Shan, S., Li, Y., Liu, L.,& Mao, Z. (2012). Empirical Study on Influential Factors of Knowledge Sharing on Emergency Events in Virtual Communities.Advances in information Sciences and Service Sciences. Vol, 4, No. 9, pp. 137-154.
46-Sur, S. (2015). The Role of Online Trust and Satisfaction in Building Loyalty Towards Online Retailers: Differences Between Heavy and Light Shopper Groups,LISS 2014,Springer, pp. 489-494.
47-Thaichon, P., Lobo, A.,&Mitsis, A. (2014). Achieving customer loyalty through service excellence in internet industry.International Journal of Quality and Service Sciences, Vol.6, No.4, pp. 274-289.
48-Yang, S., Lu, Y., Chau, P., & Gupta, S. (2015). Role of channel integration on the service quality, satisfaction, and repurchase intention in a multi-channel (online-cum-mobile) retail environment. Electronic Commerce Research Journal.
49-Yin, L.,& Liu, L. (2012). A Conceptual Model for Investigating Online Group Buying in Virtual Communities.Advances in Information Sciences & Service Sciences. Vol.4, No. 8, pp. 231- 257.
50-Zehir, C., Sehitoglu, Y., Narcikara, E., &Zehir, S. (2014). ES-Quality, Perceived Value and Loyalty Intentions Relationships in Internet Retailers.Procedia-Social and Behavioral Sciences.Vol, 150, pp. 1071-1079.
)