تأثیر عملکرد مشتری بر رابطه بین عملکرد مالی و بازاریابی کارآفرینانه

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری گروه تروریج، ارتباطات و توسعه روستایی، دانشکده کشاورزی، دانشگاه زنجان

2 دانشیار گروه ترویج، ارتباطات و توسعه روستایی، دانشکده کشاورزی، دانشگاه زنجان

3 استادیار گروه ترویج، ارتباطات و توسعه روستایی، دانشکده کشاورزی، دانشگاه زنجان

10.29252/bar.9.17.99

چکیده

پژوهش توصیفی- پیمایشی حاضر با هدف بررسی تأثیر عملکرد مشتری بر رابطه بین عملکرد مالی و بازاریابی کارآفرینانه انجام گرفت. جامعه آماری این پژوهش را 1022 نفر از گلخانه­داران شهرستان جیرفت در استان کرمان تشکیل دادند که با توجه به جدول بارتلت و همکاران (2001)،  تعداد 246 نفر از آنان از طریق روش نمونه­گیری طبقه‌ای با انتساب متناسب انتخاب شد. برای گردآوری داده‌ها از پرسشنامه‎های استاندارد استفاده گردید. داده‌های گردآوری شده با تکنیک چند متغیره مدل­سازی معادلات ساختاری با استفاده از نرم­افزار AMOS20مورد تجزیه و تحلیل قرار گرفته و به منظور آزمون اثر میانجی، از روش چندمنظوره خودگردان­سازی استفاده شد. نتایج پژوهش نشان داد که بازاریابی کارآفرینانه اثر مثبت و معنی­داری بر عملکرد مالی داشته (001/0=ρ-value، 66/0=β) و در حدود 44 درصد از واریانس آن را تبیین کرد. همچنین، نتایج پژوهش حاکی از آن بود که مجموع اثر غیرمستقیم بازاریابی کارآفرینانه بر عملکرد مالی از طریق عملکرد مشتری معنی‎دار بوده (001/0=ρ-value، 214/0=β) و متغیر عملکرد مشتری بر رابطه بین بازاریابی کارآفرینانه و عملکرد مالی اثر میانجی جزئی داشت.  

کلیدواژه‌ها

عنوان مقاله [English]

Effect of Customer Performance on the Relationship between Financial Performance and Entrepreneurial Marketing

نویسندگان [English]

  • Nasrin Mangeli 1
  • Rohollah Rezaei 2
  • Leila Safa 3
1 Ph.D. Student, Department of Agricultural Extension, Communication and Rural Development, Faculty of Agriculture, University of Zanjan
2 Associate Professor, Department of Agricultural Extension, Communication and Rural Development, Faculty of Agriculture, University of Zanjan
3 Assistant Professor, Department of Agricultural Extension, Communication and Rural Development, Faculty of Agriculture, University of Zanjan
چکیده [English]

This descriptive survey research was conducted to investigate the effect of customer performance on the relationship between financial performance and entrepreneurial marketing. The population of the study was comprised of all the greenhouse keepers in the county of Jiroft in Kerman Province (N = 1022). According to the table proposed by Bartlett et al. (2001), a sample size of 246 was selected using a stratified random sampling method. The data were collected through standard questionnaires and analyzed with the Structural Equation Modeling (SEM) multivariate technique, using AMOS20 software. The bootstrapping method was used for testing the mediating effect. The results showed that entrepreneurial marketing has a positive and significant effect on financial performance (ρ-value = 0.001, β = 0.66); it explained about 44 percent of its variances. In addition, as the results indicated, the sum of the indirect effects of entrepreneurial marketing on financial performance through the variable of customer performance was significant (ρ-value = 0.001, β = 0.214), and customer performance partially mediated the effect of entrepreneurial marketing on financial performance.

کلیدواژه‌ها [English]

  • Customer performance
  • Entrepreneurial marketing
  • Financial performance
  • Greenhouse businesses

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کاوش‌های مدیریت بازرگانی
دوره 9، شماره 17
خرداد 1396
صفحه 99-123

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